Your Questions. Professional Answers.
We want to anticipate any concerns and prevent any issues that may come up as you browse through our collections. That’s why we provide comprehensive answers to some of our most frequently asked questions. Hopefully you find what you’re looking for, but be sure to let us know if there’s anything more we can help you with.
WHAT IS YOUR RETURN POLICY?
If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - we will do everything we can to make it right. Below are our policies on returns for each product. We honour a 14 day return policy on eligible products. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)
To be eligible for a return, your item must be in the same condition that you received it.
Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Our quality control and sanitary standards are quite strict and most cannot be re-sold upon return. Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.
Originals (not eligible): All original purchases are final; due to the shipping costs and high value of the item involved to ship them directly to your door via courier.
We do not offer returns, refunds or exchanges for change of mind purchases. As per Australia’s consumer protection laws, shipping fees on any and all returned items within good faith are not covered by the studio. Only faulty merchandise or products not covered under consumer guarantee will return shipment be paid by Damian Smith Art.
DO YOU SHIP INTERNATIONALLY?
We sure do. At the time of writing this we have been able to ship all orders to their destinations without a worry. Though some countries might impose restrictions prohibiting me to ship there from Australia. In the event that this occurs your order will be cancelled with a full refund, and we might be able to look at an alternative purchase option for you.
WHAT TECHNIQUES DO YOU USE TO PRINT ART?
All prints are expertly printed on a high quality 200GSM weight paper with a smooth matte uncoated finish to ensure a long-lasting, vibrant print. For greatest longevity of your print we recommend framing the artwork behind UV museum glass and hanging it for display in an area that does not get direct sunlight.