What You Need to Know
We are only a small team, though we are dedicated to shipping your orders as soon as possible. Typically, fine art print orders take up to 14 business days to process with us. Originals take 1-2 weeks to prepare for shipment to make sure everything is absolutely perfect!
How It Works
If there is an issue with your order, we won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - we will do everything we can to make it right. Below are our policies on returns for each product. We honour a 14 day return policy on eligible products. We do our best to offer colour accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If colour calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)
To be eligible for a return, your item must be in the same condition that you received it.
Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Our quality control and sanitary standards are quite strict and most cannot be re-sold upon return. Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.
Originals (not eligible): All original purchases are final; due to the shipping costs and high value of the item involved to ship them directly to your door via courier.
We do not offer returns, refunds or exchanges for change of mind purchases. As per Australia’s consumer protection laws, shipping fees on any and all returned items within good faith are not covered by the studio. Only faulty merchandise or products not covered under consumer guarantee will return shipment be paid by Damian Smith Art.
DUTIES AND TAXES
About Our Policy
The studio is operated in Queensland, Australia and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
Items are declared at purchase value for exporting and under no circumstance will documents be falsified.
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Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!